Frequently Asked Questions
Everything you need to know about Mephisto comfort and quality.
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Standard ground shipping generally arrives within 3 to 7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure the soles are clean and the shoes show no signs of outdoor wear to qualify for a full refund.
Can Mephisto shoes be resoled?
Yes, most Mephisto styles are designed to be refurbished. We offer a specialized recrafting service that includes resoling, new laces, and leather conditioning to extend the life of your footwear.
How do I know what size to order?
Mephisto shoes generally run true to size, but fit can vary by last. We provide a detailed size conversion chart on each product page to help you translate European sizing to US standards.
What makes Mephisto technology unique?
Our shoes feature Soft-Air Technology, which minimizes the shock from walking. This protects your feet, joints, and vertebrae while maintaining a healthy environment inside the shoe.
Do you offer international shipping?
Currently, this online store exclusively services and ships to addresses within the United States. For international inquiries, please visit our global website to find a local retailer.